Privacy Policy for aj999

Who We Are

aj999 (referred to in this document as "aj999", "we", "us", or "our") operates the online casino and sports betting platform accessible at aj999.io. aj999 is the data controller responsible for the personal data of users who access and use the platform.

This Privacy Policy governs all personal data collected, processed, and stored by aj999 in connection with your use of the platform, whether you access it via desktop browser, mobile browser, or any other supported device. It applies to players located in Bangladesh and all other jurisdictions from which the platform is accessed.

If you have any questions about this Privacy Policy or about how aj999 handles your personal data, you may contact our Data Support team at any time using the contact details provided in Section 13 of this document.

Data We Collect

aj999 collects personal data through several channels: directly from you when you register an account or interact with the platform, automatically when you use the platform, and from third parties engaged to verify your identity or process your payments. The categories of data we collect are as follows:

• IP address, browser type and version, operating system, and device type
• Pages visited on the aj999 platform, session duration, and navigation patterns
• Referring URL (the website or search result that directed you to aj999.io)
• Time-zone settings and language preferences
• Cookie identifiers and similar tracking technologies (see Section 6)

aj999 does not collect full payment card numbers, CVV codes, or complete mobile banking PINs. Payment transactions are handled by certified third-party payment processors operating under their own data security standards.

How We Use Your Data

aj999 uses the personal data it collects exclusively for the following purposes. We do not use your data for purposes beyond those listed here without first obtaining your explicit consent or as otherwise required by law.

• Account management: Creating, maintaining, and securing your registered aj999 account, including processing your login credentials and keeping your account information up to date.
• Identity and age verification: Confirming that you meet the minimum age requirement of 21 years and that you are who you say you are, in compliance with our Know Your Customer (KYC) obligations.
• Payment processing: Facilitating deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank) and maintaining accurate transaction records.
• Platform operation: Delivering the games, betting markets, promotions, and all other features and services that form part of the aj999 platform.
• Customer support: Responding to your queries, complaints, and support requests in a timely and effective manner.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, collusion, bonus abuse, and other prohibited conduct as described in the Terms & Conditions.
• Responsible gaming: Monitoring account activity for patterns that may indicate problematic gambling behaviour and administering self-exclusion, deposit limits, and time-out requests where applicable.
• Legal compliance: Meeting our obligations under applicable anti-money-laundering (AML) regulations, data protection requirements, and other relevant legal frameworks.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the aj999 platform, fix technical issues, and enhance the user experience.
• Service communications: Sending you transactional emails and notifications directly related to your account activity (e.g., deposit confirmations, withdrawal status updates, security alerts). These communications are not optional as they relate to the safe operation of your account.

If you have opted in to promotional communications, aj999 may also contact you with information about new games, seasonal promotions, and relevant offers. You may opt out of promotional communications at any time by contacting [email protected] — this will not affect the transactional communications required to operate your account.

Legal Basis for Processing

aj999 processes your personal data on the following legal bases, depending on the specific activity involved:

• Contractual necessity: The majority of data processing carried out by aj999 is necessary for the performance of the contract between you and aj999 — specifically, the account registration agreement and the Terms & Conditions you accepted upon registering. Without this processing, aj999 cannot provide you with the services you have requested.
• Legal obligation: Certain data processing activities — particularly identity verification, age verification, transaction record-keeping, and anti-money-laundering screening — are required by applicable law. aj999 must conduct these activities regardless of user preference.
• Legitimate interests: aj999 processes certain technical and usage data on the basis of its legitimate interests in maintaining platform security, preventing fraud, and improving the platform — provided those interests do not override your fundamental privacy rights.
• Consent: Where aj999 processes data for purposes beyond the above — such as sending you promotional communications about new games or seasonal offers — we will do so only with your explicit consent, which you may withdraw at any time by contacting [email protected].

Data Sharing & Third Parties

aj999 does not sell, rent, or transfer your personal data to unaffiliated third parties for marketing, advertising, or any commercial purpose. Your personal data may, however, be shared with the following categories of trusted third parties strictly as necessary to operate the platform and meet our legal obligations:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank — solely to process your deposit and withdrawal transactions. Each of these partners operates under its own privacy and data security framework.
• Identity verification providers: Third-party KYC service providers engaged to verify your identity documents and confirm your eligibility to use the platform.
• Fraud prevention services: Specialised fraud detection and anti-money-laundering screening services used to identify and investigate suspicious account activity.
• Game providers: Licensed game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical session data to deliver their games on the aj999 platform. These providers do not receive your personal contact or financial data.
• IT and infrastructure providers: Third-party providers of hosting, cloud infrastructure, security monitoring, and platform analytics services, who process data only under strict contractual data processing agreements with aj999.
• Law enforcement and regulatory authorities: aj999 will disclose personal data to law enforcement, courts, or regulatory bodies where required to do so by applicable law or by a valid legal order, or where disclosure is necessary to protect the safety of users or the public.

All third-party service providers engaged by aj999 are subject to contractual obligations that require them to process your personal data lawfully, securely, and only for the specific purposes for which it was shared. aj999 remains responsible for ensuring that such processing is carried out in accordance with this Privacy Policy.

Cookies & Tracking Technologies

aj999 uses cookies and similar tracking technologies on the aj999.io platform to ensure correct functionality, remember your preferences, maintain session security, and gather aggregated analytics about platform usage. The following categories of cookies are in use:

You may control non-essential cookies through your browser settings. Most modern browsers allow you to refuse cookies, delete existing cookies, or be notified before a cookie is placed. Please be aware that disabling functional or analytics cookies may affect your experience on the aj999 platform but will not prevent you from using core features.

aj999 does not use third-party advertising cookies or behavioural tracking cookies for the purpose of serving targeted advertisements on other websites.

Data Retention

aj999 retains personal data for no longer than is necessary for the purpose for which it was collected, subject to any legal, regulatory, or contractual obligations that require a longer retention period. The following general retention principles apply:

• Active account data: Personal data associated with an active aj999 account is retained for the full duration that the account remains open and active.
• Closed account data: Following account closure, aj999 retains identity verification records, transaction histories, and account activity logs for a minimum period required under applicable AML and financial record-keeping regulations — generally a period of five (5) years from the date of account closure. This retention is required by law and cannot be waived.
• Inactive accounts: Accounts that have had no login activity for twelve (12) consecutive months or more may be classified as inactive. Personal data associated with inactive accounts will be reviewed, and where there is no outstanding legal obligation to retain it, it will be securely deleted or anonymised.
• Support correspondence: Records of customer support interactions are retained for a period of three (3) years to assist in resolving future queries or disputes.
• Technical and usage data: Anonymised or aggregated analytics data may be retained indefinitely for platform improvement purposes, as it cannot be traced back to any individual user.

When personal data is no longer required and no legal obligation exists to retain it, aj999 will securely delete, destroy, or anonymise that data in accordance with its internal data disposal procedures.

Data Security

aj999 implements a multi-layered approach to data security to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the aj999 servers, ensuring that login credentials, payment information, and personal data are protected in transit.
• Encrypted storage of sensitive data at rest, including hashed and salted password storage that ensures raw passwords are never stored in a readable format on our systems.
• Role-based access controls that restrict access to personal data to only those aj999 employees, contractors, and systems that have a legitimate operational need to access it.
• Regular security audits and vulnerability assessments conducted to identify and remediate potential weaknesses in the platform's infrastructure before they can be exploited.
• Intrusion detection systems that monitor platform traffic for unusual patterns that may indicate a security incident or attempted breach.
• Incident response procedures that ensure any confirmed or suspected data breach is investigated promptly and, where required, reported to affected users and relevant authorities without undue delay.

While aj999 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials and for notifying us immediately at [email protected] if you suspect that your account has been compromised.

Your Rights Over Your Data

As a user of the aj999 platform, you hold the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request — [your username]". aj999 will respond to all data rights requests within 30 days of receipt.

Please note that some data rights requests cannot be fully fulfilled where aj999 is legally required to retain or continue processing certain data — for example, transaction records required under AML regulations. In such cases, aj999 will clearly explain the limitation and the legal basis for it in its response to your request.

Children & Minors

The aj999 platform is strictly intended for adults aged 21 years and above. aj999 does not knowingly collect, process, or store personal data belonging to individuals under the age of 21. Age verification is conducted as part of the account registration and KYC process to enforce this requirement.

If aj999 discovers or is notified that a user under the age of 21 has registered an account and provided personal data, the account will be immediately closed, all associated data will be deleted to the extent possible under applicable law, and the matter may be referred to relevant child protection authorities.

If you are a parent or guardian and believe that your child under the age of 21 has provided personal data to aj999, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

Third-Party Links

The aj999 platform may, from time to time, contain references to third-party services such as payment processors (bKash, Nagad, Rocket) or game studios (Pragmatic Play, Evolution Gaming). While aj999 takes reasonable care in its selection of third-party partners, we are not responsible for the privacy practices or data handling policies of any third-party websites or services that are independent of the aj999 platform.

We encourage you to review the privacy policies of any third-party services you use in connection with your aj999 account — particularly your chosen mobile wallet provider — to understand how they handle your data independently of aj999.

Updates to This Privacy Policy

aj999 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made to this Privacy Policy, aj999 will notify registered users via their registered email address or by displaying a prominent notice on the platform before the changes take effect.

The effective date displayed at the top of this Privacy Policy will be updated each time the policy is revised. We encourage you to review this page periodically to stay informed of how aj999 collects, uses, and protects your personal data. Your continued use of the aj999 platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the changes.

If you do not agree with any changes to this Privacy Policy, you have the right to close your account and withdraw your available balance. To request account closure, please contact [email protected].

Contact Us About Your Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way in which aj999 handles your personal data, please contact our Data Support team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line for Data Rights Requests: "Data Rights Request — [your account username]"
• Subject Line for Privacy Complaints: "Privacy Complaint — [your account username]"
• Response Time: aj999 aims to acknowledge all data-related enquiries within 48 hours and provide a full response within 30 days of receipt.
• Support Hours: 24 hours a day, 7 days a week, including all public holidays observed in Bangladesh
• Language: English

For responsible gaming enquiries, self-exclusion requests, or deposit limit settings, please visit our Responsible Gaming page or include "Responsible Gaming" in your email subject line when contacting support. For general platform information, visit our About Us page or review our FAQ for answers to common questions.